After seeing so many complaints about Bonsai Warehouse I thought I would relate an experience I had buying online from BonsaishopAustralia.
I ordered bonsai wire, three coils of 500 g wire each and specified the thicknesses I needed. The delivery was very prompt, with less than a week turnaround. Unfortunately, the wrong thicknesses for two of the coils were sent. I sent off an email to the seller immediately and received a reply the following day, enquiring where I had specified the wire thicknesses. I answered them and enquired how I could return the unwanted wire, as I did not want to pay for return postage. They did not reply regarding returning the unwanted wire, but said they would replace the wrongly sent wire.
I received three coils of wire a few days later, so I wrote and thanked them and they replied that they were happy it was resolved and hoped I could use the extra wire.
I feel they deserve praise for their prompt and courteous service and would recommend them to anyone wanting to purchase bonsai supplies online.
Hope this is a little Xmas cheer for all.
Have a good Christmas and hope the next year is better than this one was,
Cheers, Frank.
Bonsaishop Australia
- Raging Bull
- Aussie Bonsai Fan
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- Brekel
- Aussie Bonsai Fan
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Re: Bonsaishop Australia
I've had a similar experience with them. Very prompt delivery. One size of wire in one order was wrong, but everything else was correct. I let them know, they were very apologetic, told me to keep it and a few days later I had another roll turn up.
Mistakes will always happen, it's how they're handled that's important and their customer service was great.
Mistakes will always happen, it's how they're handled that's important and their customer service was great.
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