AusBonsai

A couple of years ago I bought a Dramm Watering Wand off Forestry Tools in Sydney and had not used it much but just after Christmas I have been using it on a regular basis
At the weekend the valve on it started to play up,so I contacted them by email,it would not have been a couple of hours and I got a reply from them saying that they had had a few issues with that particul model but Dramm would not admit it that there was a problem,but they would replace it and would send it out to me on Monday, I have received a new model one at about lunch time on Tuesday.
I guess what I am trying to say that there are still a few good companies left in this country and instead of whinging about them or the product ,I want to give them a big wrap replacing it so quickly,no questions asked.
If you want anything to do with trees or gardening equipment I would certainly recommend them, I must state that I have no commercial interest in the company at all, just appreciated good service which is very rare these days. BRAVO.

Good on you for promoting them!
Most of the world now seems too focussed on running people down!

Well done.


Cheers
EZ
Via Tapatalk

It certainly is, companies that do go the extra mile certainly deserve a good word and good patronage

Well done Paul.
I recall a stat like do something wrong by a customer they tell 10. Do something right they tell 1.
Good on you for balancing things up!

Yeah, I ended up buying my wand from them after hearing a story similar to yours... I think it may have been KC.

Good service wins the day for me everytime, even if I'm paying more, I'll still choose the place with the good service

On a side note, I got the 1000pl dram head last week and am loving it, just need can't have the water on too much otherwise it is way too heavy, but otherwise its perfect

Good service can't be beaten.

Jason, I kink the hose with my left hand and have the wand in my right.. That way I can control exactly how much water pressure I want to give each individual tree. Some I blast, some I dribble water over. Give it a try, it might work for you too

Webos wrote:Good service can't be beaten.

Jason, I kink the hose with my left hand and have the wand in my right.. That way I can control exactly how much water pressure I want to give each individual tree. Some I blast, some I dribble water over. Give it a try, it might work for you too

Thanks Webos, didn't even think to try that!

I myself ordered a Dramm Watering Wand from Forestry Tools a few weeks ago. Was extremely happy with the level of communication and the watering wand works great! The 1000pl head works perfectly fine for me, from watering the garden with full pressure to using the one-touch valve to water small bonsai without disturbing the topsoil.

Regards,

Chris

OK so a number of you got the DRAM NOZLES but what colour? you get a red, a green and an orange head...

so which one of these did you get - sorry but you have to scroll down...

G'day

I am interested, so what colour is the better

I think the widest, as you can slow down the flow with the hand vale

Slowing the flow of water should make the spread not as wide

But....does this in turn, make the drops bigger

Cheers.
Irish Junee

Also purchased mine from Forestry Tools - also experienced great customer service.

As for which head, I got the yellow 750PL yellow head. I found these wands require decent water pressure or the stream collapses. It seems my area doesn't have great water pressure as even with the 750PL head occasionally at certain times of the day the pressure is not enough to stop it from collapsing. Not a fault of the wand though - its otherwise great.

I got the green wand with the green head, but also got a misting head as I grow Native Orchids as well but have found the misting head to be good for both.

CoGRedeMptioN wrote:OK so a number of you got the DRAM NOZLES but what colour? you get a red, a green and an orange head...

so which one of these did you get - sorry but you have to scroll down...

irish wrote:G'day

I am interested, so what colour is the better

I think the widest, as you can slow down the flow with the hand vale

Slowing the flow of water should make the spread not as wide

But....does this in turn, make the drops bigger

Cheers.
Irish Junee

I decided on the green head which is the thinnest stream. When I spoke to Forestry Tools over the phone, they said that there wasn't that much of a difference between the green and red, the head is just slightly concave on the red, so there is a slightly wider flow. I ordered the green one touch wand so I thought I'd get the green head to match it!

I need to have decent pressure turned on the tap to get a nice stream, no leaks when the valve is fully closed. When the valve is fully open I just adjust it down until i have a stream thats suitable for whatever I'm watering. If the valve is only just slightly opened, water will dribble out, however I don't find this to be a problem as I can get a soft enough stream at about just under half open.

Regards,

Chris

The one I got is the red 1000pl one



I didn't get the one touch though, is it good at controlling the flow? I thought it was just a 'on or off' kind of control

I ended up getting the 60cm wand as well with just the basic on/off valve

Jason wrote:The one I got is the red 1000pl one



I didn't get the one touch though, is it good at controlling the flow? I thought it was just a 'on or off' kind of control

I ended up getting the 60cm wand as well with just the basic on/off valve

Hey Jason,

I find it to be great at controlling the flow. All my potensai are close together on several benches and I have no issue swapping from a heavy flow for the larger pots to a gentle soft stream to the smaller pots right next to them... Just with a slide of the switch on the handle! Push switch forward, valve gradually opens, pull switch back, valve gradually closes up!
Simple!

Cheers,

Chris